Vonage Named a Winner in Cloud Awards for Best Use of AI

Vonage, the Holmdel-based cloud communications company that helps businesses accelerate their digital transformation, has been named a winner in the 2022-2023 Cloud Awards. The company received the Best Use of Artificial Intelligence in Cloud Computing for its low code/no code solution Vonage AI Studio.

“To be named a winner in this year’s Cloud Awards is a special honor and we are thrilled to be recognized for Vonage’s contribution to the innovation of cloud technologies,” said Savinay Berry, executive vice president of product and engineering for Vonage. “With AI Studio, today’s businesses have the tools to engage with their customers across all modes of communication, easily building the kinds of engagement solutions, automated messaging and speech-enabled applications that drive unique customer journeys and long lasting customer loyalty.”

“Vonage is an admirable winner of The Cloud Awards as its AI Studio solution takes the industry a step forward,” said James Williams, head of operations for The Cloud Awards. “There were many innovative solutions among the finalists, but Vonage’s solution proved to the judging panel it was a clear choice for selection as the ultimate category winner.”

Vonage AI Studio is a low code/no code tool used to design, create and deploy customer engagement solutions that operate in natural language using artificial intelligence. With intelligent conversations, Vonage AI Studio helps businesses elevate customer engagement through personalized and automated interactions across channels such as voice, SMS, and messaging apps such as WhatsApp.

Vonage AI Studio enables developers and IT professionals to build natural language customer engagement solutions such as virtual assistants for self-service support, billing updates, appointment scheduling, FAQs, and much more – with the ability to embed them into any application. According to Vonage, AI Studio also incorporates machine-learning models that adapt by using higher-performing messages. These AI conversational capabilities enhance interactions by enabling frictionless customer engagement wherever customers are, without losing context and insights. This drives a personalized customer journey across voice and messaging channels while creating and deploying end-to-end conversations in real-time.

Now in its 12th year, the Cloud Awards receives hundreds of nominations, with entries coming from across the globe.

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