General Business

NJM Receives Auto Claims Certification from J.D. Power

For the second year in a row, NJM Insurance Group is the only company in the country to receive Auto Claims Certification from J.D. Power, recognizing NJM for providing an outstanding auto claims experience. In 2018, NJM was the inaugural recipient of this prestigious designation.  With this year’s recertification, J.D. Power recognizes NJM’s enduring commitment to customer service and claim satisfaction.

“J.D. Power’s Claims Certification program evaluates insurance companies for their most crucial interaction with policyholders: the claim settlement process,” said Mitch Livingston, NJM President & CEO. “This independent certification demonstrates that NJM staff is consistently there for our policyholders when they need us most. We’re thrilled to receive this distinction in the same month we were named among the top two auto insurance companies in the nation for overall customer satisfaction by a leading consumer publication. Accolades from customers and third parties are objective illustrations of our mission to provide value-based insurance solutions to our policyholders.”

J.D. Power’s Claims Certification ProgramSM recognizes insurers that provide an outstanding claims experience to customers. To qualify for the program, NJM underwent a rigorous independent audit of the claims process, which included a survey of customers who recently had a claim, and an evaluation of claims performance across five key areas: First Notice of Loss; Estimation; Repair Process; Claims Servicing; and Settlement.

“The J.D. Power Insurance Claims Certification ProgramSM is designed to recognize insurance carriers that provide an exceptional claims experience in the automobile, property and small commercial insurance segments,” said David Pieffer, Vice President – Property & Casualty Practice Lead Global Insurance Intelligence at J.D. Power. “Through these certification programs, consumers can easily identify those companies that offer an exceptional claims experience. We congratulate NJM for maintaining its status as an Auto Claims Certified insurer in 2019.”

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