For the third year in a row and the fifth time in the last six years, Horizon Blue Cross Blue Shield of New Jersey (Horizon) has received the J.D. Power Award for the highest member satisfaction ranking among commercial health plans in New Jersey for 2022. Horizon ranked highest overall among competitors in the 2022 study and also took top ranking from its members for the key factors of cost and coverage & benefits.
“Our members are the center of everything we do, and it is gratifying to again earn this honor reflecting their trust,” said Horizon’s President and CEO Gary D. St. Hilaire. “Being there when our members need us most has been in our company’s DNA for 90 years and it is what drives everyone at Horizon to bring our mission to life every day.”
The J.D. Power 2022 U.S. Commercial Member Health Plan Study (MHP) was fielded from January to April of this year among commercial HMO, PPO, and POS health plan members, and is based on responses across 147 health plans in 22 market-based regions of the U.S. For additional information, visit JDPower.com/awards.
Horizon’s members gave the company an overall score of 729, 11 points higher than the score earned by the next closest competitor and more than 20 points higher than the other two national carriers that serve New Jersey.
“As New Jersey’s leading health solutions company, Horizon delivers for our customers by providing the products and services they want and an unrivaled partnership with the health professionals they trust. The J.D. Power Award reflects our goal to not only be the biggest health insurer in New Jersey, but the best,” St. Hilaire continued. “On behalf of all of us at Horizon, I thank our customers and members for the privilege of serving you and for trusting us to help you achieve your best health.”
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