Verizon Rates Tops for Network Quality in J.D. Power Study

On Jul 19, 2019

In the latest J.D. Power 2019 Wireless Network Quality Performance Study℠, Volume 2, customers rated Verizon #1 in all categories, including calls, messages, and data connection experiences. This marks the 23^rd time in a row over 12 years that Verizon has won more awards in the study for top network quality. It is also the sixth consecutive time Verizon has been undefeated across all six regions, including: West, Southwest, Mid-Atlantic, North Central, Southeast, and Northeast.

“Our engineers take great pride in providing the nation’s premier wireless network experience, focusing on the broadest coverage, unrivaled reliability and consistently fast speeds. We are very proud to have won many different awards this year based on every testing methodology out there, and this one means a lot because it’s based on our customers’ experiences,” said Heidi Hemmer, VP, Network & Technology at Verizon.

More than 33,000 people participated in a national survey conducted between January and June 2019 and recognizes the highest-ranking companies based on the results of their customers’ experience.

In addition to J.D. Power, the latest award wins for Verizon’s network include:

• RootMetrics, the nation’s most rigorous and scientific network testers, reported on Tuesday in their first half 2019 results Verizon has won their overall network performance and reliability awards for a record 12 consecutive times, sweeping all six categories tested, while also being unbeaten in 120 of those 125 markets, or 96%. We won more 2x more awards than our nearest competitor at the state level, and 7x more than the third ranked carrier, while taking home the most awards at the metro level of any wireless provider since testing by RootMetrics began. So clearly, the gap between our network performance and the other national wireless providers continues to grow
• Tutela, which uses crowdsourced measurements from apps for their studies, found that Verizon had the best consistent quality score in the US
• Opensignal, which collects data both actively and automatically via its own apps and partner apps, named Verizon #1 in Video Experience and 4G availability, and second in both download speed experience and upload speed experience in its July 2019 USA Mobile Network Experience Report released Tuesday
  °  Under Key Findings: “Verizon users see big improvements in Video Experience”…”Verizon’s dominance in this metric was nowhere more apparent than in big cities, where it won or tied for every single one of our regional video experience awards.”
• Nielsen, which uses national test data to measure video streaming performance, shows Verizon’s network delivered the best video streaming experience
• Ookla uses crowdsourced speed test data, and found Verizon provided the most consistent experience, had the highest percentage of time spent on 4G and the lowest percentage with no coverage

P3, which uses crowdsourced data for their analysis across three disciplines – Coverage, Data Speed and Service Availability – named Verizon best for 4G coverage, voice coverage, data coverage and download user speeds, according to the P3 Mobile Benchmark USA January 2019 Report.

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