Smart Energy Network Initiative to Improve Service for Atlantic City Electric Customers

Energy system upgrades to drive faster power restoration following major storms, meet the evolving needs of customers and advance clean energy programs and initiatives

On Jul 15, 2021

Atlantic City Electric has received approval from the New Jersey Board of Public Utilities (BPU) to build a Smart Energy Network across the company’s entire South Jersey service area, including upgrading the local energy grid and installing smart meters to enhance local energy grid reliability and resiliency and improve the customer experience.

The Smart Energy Network is a critical component in the company’s efforts to create smarter and more resilient energy infrastructure to minimize the impacts of more frequent and powerful storms, and to connect more customers to a variety of clean energy choices, including installing solar energy, participating in robust energy efficiency programs and accessing charging infrastructure for electric vehicles.

“The Smart Energy Network is not only instrumental in providing our customers with new tools and resources to help them take control of their energy use, but will also enable much faster service restoration following powerful storms,” said Gary Stockbridge, Atlantic City Electric region president. “We will continue to keep our customers informed about our progress to install the Smart Energy Network and look forward to bringing the benefits of the Smart Energy Network to communities across South Jersey.”

Atlantic City Electric customers will benefit from the Smart Energy Network in several key ways, including:

• Enhanced reliability with faster and more efficient power restoration for customer homes or businesses, especially following increasingly common severe weather events.
• Improved bill management tools and new online features will enable customers to view their daily and hourly energy usage trends to help save money and energy.
• Programs to help customers take control of their energy use and reduce usage during peak savings days, earning credits on their bill and helping the environment.
• Better integration of new clean energy technologies and services, including clean electric transportation, rooftop and community solar, and battery storage.
• Better customer experience through upgraded technology will improve billing operations, nearly eliminating the need for estimated billing.

The Smart Energy Network will allow Atlantic City Electric to safely restore power to customer homes and businesses faster and more efficiently. In the event of a power outage, smart meters will alert the company and assist crews in identifying the cause and location of the outage. Using real-time data, Atlantic City Electric can better prioritize how to dispatch crews and plan restoration work, streamlining restoration efforts and restoring customers faster following major storms.

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