OceanFirst Bank was ranked as one of the country’s Best In-State Banks and Credit Unions and No. 1 in New Jersey in a recent customer survey commissioned by Forbes. The nationwide market research study, the first of its kind undertaken by Forbes, was designed to ascertain how in-state banks and credit unions are performing among consumers in today’s evolving banking and financial services industry.
Forbes surveyed more than 25,000 customers in the U.S. for their opinions on their current and former banking relationships. The banks and credit unions were rated on overall recommendations and satisfaction, as well as five subdimensions, including trust, terms and conditions, branch services, digital services and financial advice.
“We are proud to be recognized by Forbes as New Jersey’s best-in-state bank and to be among the leading banks in the country,” said Christopher D. Maher, OceanFirst Bank Chairman & Chief Executive Officer. Maher added, “To be chosen the #1 Bank in New Jersey is a reflection of the efforts of our more than 1,000 employees to deliver extraordinary service and banking solutions to our customers every day.”
The survey was conducted online with the sample size varying for each state according to the state’s population size. All 25,000 participants surveyed lived in the United States, had a checking or savings account at a bank or credit union, and were not solely online banking customers.
To qualify to be ranked, the bank or credit union had to operate in 14 states or less, while receiving completed surveys from at least 40 of its customers. In total, 124 banks and 145 credit unions made the final cut, placing OceanFirst Bank among the top 2.4% of U.S. financial institutions.
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