For the fifth consecutive year, New Jersey Natural Gas (NJNG) received the best ranking among peer utilities for its commitment to excellence, with customers rating the company “Highest in Customer Satisfaction with Residential Natural Gas Service in the East among Large Utilities,” according to the J.D. Power 2019 Gas Utility Residential Customer Satisfaction Studysm.
NJNG ranked number one in its segment and highest in price, safety and reliability, billing and payment and corporate citizenship — outperforming its peers. The company achieved an overall score of 771, compared to an average segment score of 737.
“This award is a reflection of the hard work and exceptional performance of NJNG’s dedicated employees, who focus every day on serving our customers and exceeding their expectations,” Steve Westhoven, president and COO of New Jersey Natural Gas, said. “On behalf of all our employees, we say thank you to our customers for recognizing NJNG’s efforts to deliver an outstanding customer experience and safe, reliable and affordable service.”
NJNG has been recognized for its ongoing commitment to customers 14 times since J.D. Power began measuring the customer satisfaction of natural gas utilities more than 18 years ago.
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