Wall-based New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, was named a 2015 Utility Customer Champion by Cogent Reports in its Residential Utility Trusted Brand & Customer Engagement study for outstanding performance among the nation’s leading utilities. And, for the second year in a row, NJNG ranks highest in the East among natural gas utilities. Cogent Reports is a division of Market Strategies International.
The Cogent Reports announcement follows NJNG’s recognition earlier this year as a Most Trusted Brand and Environmental Champion, reinforcing the company’s commitment to quality, customer service and environmental initiatives, including encouraging green efforts and offering tools and resources to help customers make wise energy choices.
“The best brands are built on understanding the needs and interests of their customers and that holds true for NJNG,” said Laurence M. Downes, chairman and CEO of New Jersey Natural Gas. “Every day our customers rely on us to deliver safe, reliable service, provide them with the tools and resources they need to make wise energy choices and communicate effectively. We are honored our customers continue to value our efforts as a committed corporate partner in the communities we serve.”
The determination of “Utility Customer Champion” is based on Cogent Reports’ Engaged Customer Relationship (ECR) composite index score that takes into account separate measures for operational satisfaction, product experience and brand trust established from customer research. According to Chris Oberle, senior vice president at Market Strategies International, “Utilities that have successfully targeted customer segments based upon product offering needs have much higher customer satisfaction scoring.”Related Articles: