For individual bank clients, goals come in nearly every shape and size. To help address all of them even more effectively, Fairfield-based Kearny Bank has established a dedicated Retail Sales & Development Team.
This new team reflects an emphasis on improved performance and service at each local branch, as measured by the quality of conversations with clients. For Kearny Bank, this means cultivating a more thorough understanding of each client’s needs and preferences, while seeking opportunities to further strengthen client relationships.
“Our concept of sales is never about the quantity of products or services sold,” explains Anthony Bilotta, Kearny Bank’s Executive Vice President / Chief Banking Officer. “We want the experiences our individual clients have to continue evolving in a positive direction, throughout our entire retail banking network.”
The degree to which bank clients have tremendously varied goals is addressed by the July 2019 Kearny Bank Personal Finances Poll, which focused on the financial concerns of New Jersey residents. Based on 1006 responses, six different answers – retirement, healthcare, other, housing, daily expenses, and education – were select by at least 10% of respondents. Additional details on this Kearny Bank survey are available here.
Kearny Bank 1st VP Heather Moskal heads the Retail Sales & Development Team, which – along with expanding client relationships – focuses on growth, as defined by portfolio and core deposits.
“The establishment of this new Kearny Bank team stems from our unwavering commitment to improvement,” says Moskal. “Working in close coordination with our local branches, we’re ensuring they have the tools, support, and training necessary to further improve their interactions and relationship building with clients.”
Realigned on July 1 of the current year, Kearny Bank’s retail banking network is now divided into three distinct, geographic regions. Each is served by one of a trio of new Retail Sales & Development Team officers, who emphasize training and ongoing support in helping guide local branches to more effectively address the needs of individual clients. The three new offices are:
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