iCIMS, Inc., Matawan, a provider of cloud-based talent acquisition solutions, announced that the company has won a Bronze Stevie Award in the 15th annual American Business Awards. The company has been recognized in the Customer Service Department of the Year category among computer software companies with 100 or more employees.
Through technology and service investments, iCIMS continues to evolve its approach to the customer experience. With a new intuitive design, the iCARE Customer Support site provides access to online ticketing, training and new global search functionality to optimize the identification of resources and learning materials. The iCARE Community also encourages customers to interact with one another about the product and submit product suggestions to iCIMS through the iCARE ideas module. iCIMS’ approach to service has also received a refresh with persona-based support, which provides tailored assistance from representatives dedicated to specific customer needs.
“The honor of receiving a third American Business Award for customer service truly exemplifies our determination to do right by our customers with an experience they can always count on,” said Adam Feigenbaum, chief customer officer of iCIMS. “The iCARE Customer Support site and persona-based service enhancements are just a few great strides taken to differentiate iCIMS within the industry. As we move forward supporting more than 3,500 contracted customers worldwide, we will continue to invest in forward-thinking innovation to make an impact on each of their unique wars for talent.”
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
“Each year the judges find the quality and variety of the nominations to be greater than the year before,” said Michael Gallagher, president and founder of the Stevie Awards. “The 2017 competition was intense and every organization that has won should be proud.”
iCIMS’ commitment to offering an exceptional customer experience has led to recognition by the Stevie Awards for Sales & Customer Service for six consecutive years. Additionally, iCIMS has earned a place in the Leader’s Quadrant for global support on G2 Crowd’s Winter 2017 ATS Grid earlier this year.Related Articles: