Horizon Named NJ’s #1 Health Insurer in Member Satisfaction Study

On May 15, 2020

For the third time in four years, Newark-based Horizon Blue Cross Blue Shield of New Jersey (Horizon BCBSNJ) has received the J.D. Power Award for the highest member satisfaction ranking among Commercial Health Plans in New Jersey. According to the J.D. Power 2020 U.S. Commercial Member Health Plan Study, Horizon BCBSNJ received the highest ranking in New Jersey for the key factors of coverage and benefits, costs, provider choice and customer service.

“There is no greater achievement for a health insurer than to meet and even exceed our members’ expectations for coverage and service excellence,” said Gary D. St. Hilaire, President and CEO of Horizon BCBSNJ.  “With diligence and commitment, every individual on the Horizon team strives to deliver on our promise to help our members achieve their best health.”

The J.D. Power 2020 U.S. Commercial Member Health Plan Study is based on the responses of 31,283 members in 149 health plans throughout the United States. Results are based on experiences and perceptions of members surveyed from January through March 2020. For additional information, visit JDPower.com/awards.

“As health care becomes more complex, Horizon is streamlining and simplifying the health care experience so our members can more easily and conveniently access the care and services they need,” said Mark L. Barnard, Executive Vice President Government Programs and Operations for Horizon BCBSNJ. “By collaborating with our network of providers, we are able to deliver to our members higher quality and more personalized care that can also reduce their overall health care costs,” he said.

“Consumers are demanding more from their health plans and Horizon remains New Jersey’s top choice for health insurance by listening to our customers, adapting to meet their needs, and delivering best in class coverage and service,” added Christopher M. Lepre, Executive Vice President, Commercial Business for Horizon BCBSNJ. “The J.D. Power award for highest member satisfaction represents the gold standard, and we are beyond grateful to our members for this recognition.”

Horizon BCBSNJ also received the highest score in New Jersey in the J.D. Power 2017 and 2018 U.S. Commercial Member Health Plan Studies of customers’ satisfaction with their commercial health plan. Visit jdpower.com/awards.

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