Horizon Blue Cross Blue Shield of New Jersey Introduces 24/7, No-cost “Telehealth”

Newark-based Horizon Blue Cross Blue Shield of New Jersey has created Horizon CareOnline, a telehealth benefit that offers access to a board certified, licensed doctor online 24 hours a day, seven days a week – and no appointments needed.

“Horizon recognizes that there are times when individuals cannot get to a doctor quickly or easily when they get sick, so Horizon CareOnline will go a long way to adding convenience to receiving care from a licensed physician,” said Christopher M. Lepre, Senior Vice President, Market Business Units, Horizon BCBSNJ.

Horizon CareOnline is available at no cost share to individual policy holders — and family members on their policies — who purchase Horizon products through the Federal Marketplace ( or directly from Horizon BCBSNJ.  The service is offered through American Well, a market leader in telehealth. Beginning January 1, 2015, members can access Horizon CareOnline on their laptop or desktop computers by signing up at, or calling 1-855-818-DOCS (3627).  Smart phone and tablet users can enroll by downloading American Well’s free Amwell app from the ITunes Store or Google Play. Members are then able to select from a list of doctors, including Spanish-speaking physicians, for their virtual visits. Doctors on Horizon CareOnline for BCBSNJ members are Board Certified and NJ licensed and credentialed.

“Horizon Blue Cross and Blue Shield of New Jersey is bringing healthcare home to members,” said Roy Schoenberg, CEO of American Well, “We are proud to collaborate in this mission.”

Horizon CareOnline is one of many ways that Horizon BCBSNJ is making health care more convenient through technology. For more than a decade, Horizon BCBSNJ has offered members a 24/7 registered nurse phone service.  Members on the go can also use Horizon BCBSNJ’s mobile app, which allows users to create a virtual ID card, review the status of a claim, find a network physician and access other health insurance benefits.

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