Grid Modernization Delivers Increased Service Reliability for ACE Customers

On Feb 7, 2019

Over the last five years, Atlantic City Electric’s investments in the local energy grid have reduced the frequency of power outages by 22 percent for customers, according to the company. And when outages did occur, customers were restored 17 percent faster, on average.

“Delivering improved service reliability year-over-year is a direct result of every one of our employees keeping our customers front and center in everything we do,” said Tyler Anthony, senior vice president & COO, Pepco Holdings, which includes Atlantic City Electric. “Whether it’s their home, their business, or their car, our customers are more connected than ever to the local energy grid, which is why we are making sustained investments to make the grid more reliable and resilient and meet their evolving energy needs.”

Over the last five years, the investments made every day in southern New Jersey to modernize the local energy grid have enhanced reliability for customers. The continued improvements in the frequency and duration of outages is a direct result of the company’s efforts to install innovative technologies to improve system reliability, such as specialized equipment that can automatically restore service more quickly or isolate damage.

Each day, work is performed as part of the company’s ongoing efforts to further improve reliability for customers. This work includes inspecting existing infrastructure, trimming trees that could potentially impact the system, building new substations, building new underground equipment, strengthening transmission and distribution lines, and installing stronger, tree-resistant aerial cable. The company also is installing innovative technologies to improve system reliability, such as specialized equipment that can automatically restore service more quickly or isolate damage. These new technologies have been a main driver behind the continued drop in the frequency of outages customers experience.

Important projects and ongoing work that are enhancing the reliability of the local energy grid and reducing the frequency of outages in Atlantic City Electric’s service area are paid for through the delivery charges on customer bills. Delivery charges are reviewed and set by the New Jersey Board of Public Utilities through a transparent regulatory rate review process.

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