Avaya Bolsters C-Suite to Accelerate Business Transformation

On Jun 16, 2023

Morristown-based Avaya LLC, a leader in customer experience solutions, has appointed three executives to strengthen the company’s leadership team.

The following executives will report to Alan Masarek, Avaya’s chief executive officer:

• Amy O’Keefe – chief financial officer (CFO): O’Keefe serves as CFO with responsibility for the global finance organization. With 30 years of financial expertise and a proven track record of driving business growth while maximizing profitability, O’Keefe most recently served as CFO of WW International (formerly Weight Watchers International), where she played a key role in the company’s rationalization and realignment strategy. She previously held CFO roles at Drive DeVilbiss Healthcare, Savant Systems, D&M Holdings, and was divisional CFO at Black & Decker.
• Omar Javaid – chief product officer (CPO): Javaid joined Avaya on June 15, 2023 to serve as CPO to lead product strategy & management and strategic alliances and technology partners. He most recently served as SVP & GM at Qualcomm, and previously as president of the Nexmo API platform unit and chief product officer at Vonage. He also served on the board at TV Guide International, as SVP & GM at TiVo, and in leadership roles at Google, Motorola, and Hewlett-Packard.
• Josh Mueller – chief marketing officer (CMO): Mueller will join Avaya on July 17, 2023 to serve as CMO and general manager of hardware. He will oversee worldwide marketing activities and Avaya’s hardware business, including Supply Chain, Procurement and Devices. He most recently served as SVP and GM of the Portfolio Business Unit at NI (National Instruments). He previously was chief digital officer at Vonage, CMO at Dun & Bradstreet and held marketing leadership roles at Dell Technologies.

“As Avaya enters a dynamic new chapter, the extensive industry and management experience of these executives will help us rapidly build on the leadership position we have established in customer experience,” said Masarek. “We operate in a very competitive technology industry, and seasoned executives like Amy, Omar and Josh could choose to work anywhere. Their decision to join Avaya is strong affirmation of the company’s potential and validates that we have set Avaya on the right path for our customers, partners and employees.”

The hirings were announced on the eve of Avaya ENGAGE, Avaya’s premier customer experience event for customers, partners and users being held in Orlando, FL June 18-21.

The new appointees will be attending Avaya ENGAGE, where they will join with more than 3,000 Avaya customers, partners, thought leaders and Avaya associates to share in the world of customer experience. Approximately 90 keynotes and breakout sessions will be presented on building great customer experiences and defining what’s next in customer experience technologies, including exciting innovations coming from Artificial Intelligence. Customers including Wynn Resorts, Bayview Technologies, Give Kids The World, Global Payments, Concentrix, Seneca Foods Corporation and Michigan State University are among the customers expected to present. The event will be held at the Walt Disney World Dolphin Resort beginning June 18.

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