Midland Park-based Atlantic Stewardship Bank is revolutionizing technology with a first in their local market as its interactive ATMs are going live on Feb. 11. Their new ATMs will include the bonus feature of being able to talk one-on-one with a live banker through high-definition video chat and conducting enhanced transactions.
Customers will soon be able to connect with a live banker at ASB’s new Interactive Teller Machines, which combine ATM functions with access to a live banker or Virtual Bank Specialist who can service their banking needs. Moreover, ASB’s Virtual Bank Specialists will assist customers with making account withdrawals, cash or check deposits, loan payments, account transfers and much more.
“We are so thrilled to be the first bank to launch ITMs in our branch footprint and even more excited about the personalized service customers will continue to receive at all of our touchpoints,” said Paul Van Ostenbridge, president and CEO of Atlantic Stewardship Bank.
ITMs are user-friendly and easy to operate as the video technology is prompted through touch screens. Customers can select to have interactions with a live Virtual Bank Specialist using the ITMs or simply use the ATM function as needed. Additionally, ASB’s Virtual Bankers will be working out of its Midland Park Office at 630 Godwin Ave., Midland Park.
ASB will be launching six new ITMs at its locations in Montville, Morristown, Waldwick, Wayne Hills, Westwood and Wyckoff offices with extended hours of 7:30 a.m. to 6 p.m., Monday through Friday and Saturday from 8:30 a.m. until 1 p.m.
“Whether you visit us during normal banking hours or after hours, this is light years ahead of the types of services we would come to expect at an ATM machine,” noted Van Ostenbridge. “This is another example of how we are being faithful to our customers’ needs by providing new-age technology for their ease and convenience.”
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