5 Best Practices for a Successful Technology Deployment

For many small businesses, technology is an essential tool for responding to customers, markets and industry demands. While utilizing the right technology can dramatically increase efficiency, minimize risk, and lower costs, deploying the wrong technology can be tied to an enormous loss of resources – namely time and money. It is critical to take the proper steps to choose the technology that best meets the specific needs of an organization.

A successful technology deployment can enable improved efficiencies, increased productivity levels, and optimize business operations. As a result, small businesses will be better positioned to address current customer demands and anticipate future ones.

Below are five best practices that organizations of all sizes should take into consideration when evaluating, selecting and deploying new technology: 

  1. Establish Required Features and Resources The most important factor is to have a well-defined process plan that identifies software requirements. While defining the new process plan, looking closely at existing pain points within current processes is as significant as defining the new requirements.
  2. Mind the Budget Create budgetary parameters by understanding the total cost of ownership, including the technology, the staff and the business users required to operate the technology. It’s important to examine the cost/benefit analysis and ROI thresholds ahead of starting the project. Begin by estimating project timetables, development hours, risk propensity, hardware requirements, and factoring in the salaries of the technology team.
  3. Understand Customer Needs Another key factor to consider is how this newly deployed technology will serve customers. Conducting an audit of the existing system will reveal how customers are currently being served as well as uncovering gaps.
  4. Incorporate Security at Every Level Deploying new technology should not compromise any security best practice, especially for a small business. Instead, it should seamlessly work with and comply with existing security standards. Robust security becomes even more critical during a deployment period.
  5. Set the Integration Parameters Lastly, you need to fully recognize what level of integration is required during implementation by reviewing the current technology stack and identifying its associated benefits, challenges and costs. Depending on the level of integration, it might require additional hours to get all systems fully operable.

About the Author: Tom Martucci is vice president for CCM and chief technology officer for Consolidated Intermodal Technology (CIT), a Budd Lake-based logistics technology company. Martucci oversees the development and implementation of technology strategies and is responsible for business process management, software development, and technology implementation.

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