Atlantic City Contact Center Celebrates Grand Opening
On Oct 30, 2015The new Atlantic City Contact Center recently celebrated its grand opening with an event attended by state and local government representatives, business leaders and the media. An official ribbon-cutting was followed by a reception and tours of the new facility, located in the historic Claridge Hotel at 112 Park Place in Atlantic City.
“[The] grand opening represents an important step in Atlantic City and Atlantic County’s goal of job creation and economic diversification. This new facility will bring a very welcome employment boost to the region. It also represents a real vote of confidence in South Jersey and the caliber of the workforce available here,” said Atlantic City Mayor Don Guardian.
The event was hosted by Warren Golden, President of NETCAST BPO Services, which owns and operates the Atlantic City Contact Center. NETCAST BPO has more than 15 years experience operating call centers both here in the United States and abroad, serving clients such as Norwegian Cruise Line, Dream Products, Soft Surroundings, TeleBrands and Twin Star International Home Furnishings.
“We are pleased and proud to locate our newest international call center right here in Atlantic City,” Golden said. “The Atlantic City facility takes advantage of the region’s extremely talented pool of customer service employees, and significantly expands our ability and capacity to meet the demands of our existing and prospective customers.”
Golden said he expects to hire a total of 330 customer service agents in several phases by 2016. Based on current and anticipated future demand for its call center services, the total of number of jobs created by the Atlantic City Contact Center could climb to 1,000 by 2018.
Employees will process inbound and outbound customer calls for a variety of industries, including hospitality, retail, catalog, financial services, telecommunication, healthcare, utilities and others. Services include lead generation, customer care, email and chat, sales, surveying, collections, cross-sell and up-sell campaigns. The Atlantic City Contact Center will be staffed and operational 24-hours a day.
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